Refund & Cancellation Policy

You may request cancellation by emailing contact@devstructure.site. For fixed-scope or custom projects, fees for work completed, approved third-party costs and non-cancellable commitments remain payable. Any prepaid amount attributable to services not yet performed will be returned after those amounts are reconciled.

Recurring plans may be cancelled for future billing periods by written notice before the next renewal date, subject to any minimum term stated in the applicable order or proposal. Cancellation stops future renewals and does not normally create a refund for a billing period already started.

Contact us promptly if you believe a charge is incorrect or a paid service was not delivered as agreed. We will investigate and, where appropriate, correct the charge, repeat the affected service, issue a credit or refund the undelivered portion.

If you are a consumer and a statutory right of withdrawal applies, you may withdraw from a distance contract within 14 days of conclusion without giving a reason. Send an unambiguous statement to DevStructure, Schwanthalerstraße 44, 80336 München, Germany, or contact@devstructure.site. If you expressly request that services begin during the withdrawal period, you may owe a proportionate amount for services supplied before withdrawal. The right may expire after full performance where the statutory requirements, including your prior express consent and acknowledgement, are met.

Approved refunds are normally returned to the original payment method. Processing time depends on the payment provider. This policy does not restrict mandatory statutory rights.